Terms and Conditions
Last Updated: March 16, 2026
These Terms and Conditions govern your use of the services provided by The WayPoints Group, LLC d/b/a WayPoints Solutions (WayPoints Solutions™), including our website, software platform, subscription services, paid services, and our SMS and email communication programs.
By using our services or opting into our communications, you agree to these Terms and Conditions and our Privacy Policy.
1. Program Description
WayPoints Solutions™ may send SMS and email messages to users who opt in. Messages may include promotional offers, service updates, appointment confirmations, and appointment reminders. Message frequency may vary.
2. Consent to Receive Messages
By providing your phone number and opting in, you authorize WayPoints Solutions™ to send text messages to your mobile number. Consent is not a condition of purchase.
3. Opt-Out
You can cancel the SMS service at any time. Just text STOP to unsubscribe from (412) 790-2442. After you send the SMS message "STOP" to us, we will send you a confirmation SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
4. Opt-In Again
If you want to rejoin after opting out, you can opt in again using the same method you used to enroll originally.
5. Help and Support
If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or contact help directly at [email protected] or (412) 790-2442.
6. Message Frequency and Rates
As always, message and data rates may apply to any messages sent to you from us and to messages you send to us. Message frequency may vary, but will generally not exceed four (4) messages per month. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
7. Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
8. Privacy
Your use of the messaging program is also governed by our Privacy Policy. You can view it here: Privacy Policy
9. Changes to Terms
We may update these Terms from time to time. Updates will be posted with a new Last Updated date.
10. Subscription, Billing, Digital Services & Platform Access
By subscribing, you expressly authorize recurring charges to your selected payment method in accordance with the plan and billing cycle selected at checkout. This authorization remains in effect until the subscription is properly canceled through the billing system. Acceptance of these Terms is recorded electronically and may include timestamps, IP addresses, account identifiers, and billing confirmation records.
All services provided are digital, cloud-based services delivered electronically. Upon successful payment, access to the subscribed services, features, and platform functionality is enabled immediately or made available according to the selected plan's configuration. By completing your purchase, you acknowledge that access to digital services constitutes delivery of the service. Once access is provided, the service is deemed delivered, regardless of the usage level or subjective satisfaction.
Monthly subscriptions are billed in advance on a recurring monthly basis. Monthly subscriptions may be canceled at any time. Cancellation is effective at the end of the current billing period, and access to services remains available through the end of that period. No refunds or credits are issued for partial billing periods, unused time, or unused services.
Annual subscriptions constitute a twelve (12) month contractual commitment, whether paid annually or billed in installments. Cancellation of an annual subscription prevents renewal only, and the subscription remains active through the end of the current annual term. All fees paid for annual subscriptions are non-refundable, including early termination, unused time, or unused services, to the maximum extent permitted under Pennsylvania law.
Non-subscription Services and products may be offered as one-time purchases, including, but not limited to, individual coaching sessions, group coaching programs, courses, digital content, workshops, or other deliverables. Fees for Non-subscription Services are due in full at the time of purchase unless otherwise stated in writing. All sales of Non-Subscription Services are final and non-refundable once access is provided, content is delivered, or a session is scheduled, to the maximum extent permitted under Pennsylvania law. Access to digital content or scheduling of a coaching session constitutes delivery of the service. Failure to attend a scheduled session or utilize purchased services does not entitle the purchaser to a refund or credit unless expressly stated otherwise in writing.
Upgrades may result in immediate prorated charges for the difference in subscription pricing, calculated by our payment processor. Downgrades take effect at the start of the next billing cycle. No refunds or credits are issued for downgrades during an active billing period.
Subscriptions must be canceled through the account billing interface or by authorized written confirmation from support. A cancellation request is not effective until it is recorded and confirmed within the billing system.
Access to subscribed services is granted upon payment and remains available for the duration of the active subscription term. System access logs, feature enablement records, automation activity, messaging activity, and usage metrics constitute evidence of service availability and delivery. Access to services alone constitutes delivery, regardless of usage volume.
Transaction records, invoices, subscription lifecycle logs, access records, and usage data maintained by the Company or its payment processor (such as Stripe) constitute prima facie evidence of authorized charges and service delivery.
Initiating a chargeback or payment dispute does not constitute a valid cancellation of a subscription. If a dispute is initiated for charges that were properly authorized and billed under these Terms, we reserve the right to submit evidence to Stripe, including acceptance of these Terms, billing and invoice records, subscription and cancellation timestamps, and access and usage logs. Accounts associated with chargebacks or payment disputes may be suspended or terminated immediately. You agree to contact support and attempt to resolve the issue before initiating a chargeback.
Access remains available until the end of the applicable billing term. Upon expiration, access to services, features, integrations, automations, and data may be restricted or removed. Account data may be retained for a limited period for operational, contractual, or legal purposes. Continued access after termination is not guaranteed.
Following account termination or expiration of services, WayPoints Solutions™ may retain account data, records, and system logs for a limited period for operational, contractual, billing, security, or legal compliance purposes. After such retention period, the Company may permanently delete stored account data, files, communications records, automations, configurations, analytics data, or other platform content without further notice.
Clients are responsible for exporting or backing up any data they wish to retain prior to cancellation or termination of services. WayPoints Solutions™ does not guarantee the preservation, recovery, or restoration of data after account termination.
Subscriptions may not be paused unless expressly agreed to in writing. Billing continues until properly canceled.
11. Usage-Based Services, Wallet Credits, and Third-Party Infrastructure
Certain services available through the platform may incur usage-based or third-party charges in addition to subscription fees. These services may include, but are not limited to, messaging services (SMS and MMS), email delivery services, telephony services, artificial intelligence processing, automation execution, storage services, domain services, hosting services, integrations, and other infrastructure services.
Messaging services may include SMS and MMS communications sent through telecommunications providers. Messaging charges may apply based on message volume, carrier rates, destination, and international messaging fees. Clients are responsible for all messaging charges generated through their account.
Email delivery services may include usage-based costs related to email sending volume, verification services, infrastructure usage, or other delivery-related services.
Telephony services may include charges related to phone numbers, inbound or outbound call minutes, voicemail services, transcription services, call recording storage, or other communication features.
Artificial intelligence services may include AI tools and automation capabilities available through the platform, including but not limited to AI Studio, Voice AI, Conversation AI, workflow automation AI, content generation tools, and other artificial intelligence services. AI services may incur usage-based costs based on processing volume, token usage, conversation activity, automation execution, or other AI-related processing. Any AI usage generated through a client’s account may result in additional charges.
The platform may also include services related to domain registration, domain transfers, DNS management, website hosting, WordPress hosting, integrations, automation infrastructure, storage services, and other technical services. These services may incur additional fees depending on usage, configuration, or third-party provider costs.
Certain services rely on third-party infrastructure providers, including telecommunications providers, messaging infrastructure providers, email delivery providers, artificial intelligence service providers, hosting providers, domain registrars, payment processors, or other technology vendors. Pricing for such services may change from time to time. WayPoints Solutions™ reserves the right to adjust usage-based fees if underlying provider pricing changes.
Clients are responsible for all usage-based charges generated through their account. Such charges may be billed separately from subscription fees, billed through the platform, billed through the payment processor on file, or deducted from prepaid usage credits where applicable.
Some usage-based services may operate through a prepaid wallet or credit balance system. Clients will be required to maintain a positive wallet balance in order to utilize certain services, such as messaging, telephony, artificial intelligence processing, email delivery, and other metered services. The wallet may automatically recharge when balances fall below a specified threshold using the payment method on file.
Clients authorize WayPoints Solutions™ to charge the payment method on file for wallet top-ups, usage credits, or automatic recharge transactions necessary to maintain service functionality. Failure to maintain a sufficient wallet balance or valid payment methods may result in suspension or limitation of services that incur usage-based costs until payment is resolved.
12. Account Responsibility and Authorized Use
Account holders are responsible for all activity that occurs under their account, including activity conducted by employees, contractors, agents, team members, or any other individuals who have been granted access to the account.
Any actions performed within the platform using valid account credentials, authenticated sessions, or authorized integrations shall be deemed authorized activity of the account holder. Charges generated through such activity, including subscription fees, usage-based charges, messaging services, artificial intelligence processing, telephony services, automation services, or other platform features, are the responsibility of the account holder.
The account holder is responsible for maintaining the security of login credentials, API keys, integrations, and user access permissions. Unauthorized access resulting from failure to maintain proper credential security does not relieve the account holder of responsibility for charges incurred through the account.
Platform access logs, login records, system activity logs, automation execution records, messaging activity, AI processing records, and usage analytics may be used as evidence of authorized account activity.
13. Service Availability and Platform Functionality
The platform provides access to software tools, automation capabilities, communication infrastructure, artificial intelligence tools, and other digital services designed to assist users in managing marketing, sales, communication, and operational workflows. The Company does not guarantee specific business results, marketing performance, lead generation outcomes, or revenue outcomes from the use of the platform.
Services are considered delivered when access to the platform, features, or functionality is made available to the account holder. Use of the platform is not required for the service to be considered delivered.
Temporary interruptions in service may occur due to maintenance, software updates, infrastructure providers, telecommunications networks, internet connectivity, third-party service providers, or circumstances beyond the control of the Company. Such interruptions do not constitute a failure to deliver services and do not entitle users to refunds, credits, or cancellation of contractual commitments.
Platform functionality may evolve over time as features are added, modified, improved, or retired. Continued use of the platform constitutes acceptance of such updates.
14. Messaging Compliance and Acceptable Use
Clients who utilize messaging services through the platform, including SMS, MMS, voice messaging, or other telecommunications services, must comply with all applicable laws, regulations, and telecommunications carrier requirements governing electronic communications.
Clients are responsible for obtaining all legally required consent before sending messages, including compliance with applicable opt-in requirements under laws such as the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and other applicable messaging, privacy, or consumer protection regulations.
Clients must maintain proper records of subscriber consent, opt-in confirmations, and opt-out requests. Clients must honor opt-out requests promptly and must not send messages to individuals who have withdrawn consent.
The platform may include messaging infrastructure provided through third-party telecommunications providers and messaging networks. Such providers may impose additional policies, acceptable-use standards, registration requirements, traffic restrictions, and campaign approval requirements that all users of the messaging services must follow.
Use of messaging services for unsolicited messaging, spam, deceptive messaging, prohibited content, or any activity that violates telecommunications regulations, carrier policies, or platform acceptable use policies is strictly prohibited.
WayPoints Solutions™ reserves the right to suspend, restrict, or terminate messaging services immediately if messaging activity is suspected to violate applicable laws, carrier policies, or platform compliance requirements.
Clients are responsible for any penalties, carrier surcharges, regulatory fines, damages, or liabilities resulting from messaging activity conducted through their account that violates applicable laws, telecommunications regulations, or carrier policies.
15. Platform Abuse and Anti-Spam Protection
The platform may not be used to send unsolicited communications, harvested contact lists, purchased contact databases, scraped data, or other contact information obtained without lawful consent.
Clients are prohibited from using the platform to distribute bulk unsolicited messages, engage in lead scraping, generate automated spam outreach, or conduct messaging campaigns that violate telecommunications regulations, carrier policies, or applicable anti-spam laws.
Clients must maintain verifiable records demonstrating lawful consent for all recipients of SMS, MMS, email, or other communications sent through the platform. Such records must include the method of consent, the date of consent, and the source through which consent was obtained.
Use of the platform in a manner that results in excessive spam complaints, carrier violations, messaging blacklisting, regulatory complaints, or abuse reports may result in immediate suspension or termination of messaging services or platform access without prior notice.
WayPoints Solutions™ reserves the right to investigate suspected abuse, restrict messaging activity, suspend services, or terminate accounts if platform activity threatens the integrity, compliance, or deliverability of the messaging infrastructure used by the platform or its infrastructure providers.
Clients are solely responsible for ensuring that their messaging practices comply with all applicable telecommunications regulations, carrier rules, and anti-spam laws. Any penalties, carrier fees, fines, damages, or service disruptions resulting from abusive messaging activity conducted through the client’s account are the sole responsibility of the client.
16. Prohibited Use and Restricted Industries
The platform and associated services may not be used to promote, facilitate, or distribute content related to industries, activities, or products that are restricted or prohibited under applicable laws, telecommunications carrier policies, payment processor policies, or platform provider policies.
Prohibited or restricted uses may include, but are not limited to, activities involving illegal products or services, deceptive marketing practices, unsolicited messaging or spam, adult or sexually explicit content, escort or prostitution services, illegal gambling or betting services, unlicensed financial or investment schemes, illegal substances, counterfeit goods, or any activity that violates telecommunications regulations, carrier acceptable use policies, or payment processor policies.
Certain industries, including but not limited to CBD products, cannabis-related products, gambling services, sweepstakes programs, affiliate marketing programs, multi-level marketing programs, debt relief services, credit repair services, or other regulated industries, may be subject to additional restrictions, registration requirements, carrier approvals, or may be prohibited entirely, depending on applicable infrastructure provider policies.
WayPoints Solutions™ reserves the right, in its sole discretion, to determine whether a client’s use of the platform falls within a prohibited or restricted category. If an account is suspected of engaging in prohibited or restricted activity, the Company may suspend or terminate access to the platform or specific services immediately without prior notice.
Clients are responsible for ensuring that their business activities comply with all applicable laws, carrier policies, payment processor policies, and platform acceptable use requirements. Any penalties, fines, service suspensions, or damages resulting from prohibited or restricted use of the platform are the responsibility of the client.
17. Acceptance of Terms
By creating an account, completing a purchase, subscribing to services, or otherwise accessing or using the platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and the associated Privacy Policy.
Where applicable, acceptance of these Terms may be recorded through electronic acknowledgment during account registration, checkout, subscription enrollment, or other digital interactions. Such acceptance may be documented through electronic records, including timestamps, IP addresses, account identifiers, and confirmation logs.
Electronic acceptance of these Terms constitutes a legally binding agreement equivalent to a written signature under applicable electronic transaction laws.
By continuing to access or use the platform, services, communications programs, or any related features after these Terms have been presented or updated, you acknowledge and agree that such continued use constitutes acceptance of these Terms and any future updates.
If you do not agree to these Terms or any future modifications, you must discontinue use of the platform and cancel your services prior to the next billing cycle.
18. Governing Law and Venue
These Terms are governed by the laws of the Commonwealth of Pennsylvania. Any legal action arising from these Terms shall be brought exclusively in the state or federal courts located within Pennsylvania.
19. Dispute Resolution
Before initiating any formal legal action, the parties agree to attempt to resolve disputes through good-faith negotiations. If a dispute cannot be resolved informally, the parties may agree to resolve the matter through binding arbitration in accordance with the rules of the American Arbitration Association or another mutually agreed arbitration provider.
Nothing in this section prevents either party from seeking injunctive relief or other equitable remedies in a court of competent jurisdiction where necessary to protect intellectual property rights, confidential information, or platform security.
20. Limitation of Liability
To the maximum extent permitted under applicable law, WayPoints Solutions™ and its owners, officers, employees, contractors, affiliates, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to the use of the platform, services, communications infrastructure, automation tools, artificial intelligence tools, or other services provided under these Terms.
This limitation applies regardless of the legal theory under which such damages are sought, including contract, tort, negligence, strict liability, or otherwise, and includes but is not limited to damages related to lost profits, lost business opportunities, loss of data, service interruptions, or reliance on platform functionality.
To the maximum extent permitted by law, the total cumulative liability of WayPoints Solutions™ arising out of or related to these Terms or the use of the platform shall not exceed the total amount paid by the client to WayPoints Solutions™ for services during the twelve (12) months preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so portions of this limitation may not apply to certain users where prohibited by law.
21. Confidentiality
During the use of the platform and services, each party may have access to the other party's confidential information, including business processes, platform functionality, automation systems, pricing information, technical data, customer information, and proprietary methodologies.
Both parties agree to maintain the confidentiality of such information and to use it solely for purposes related to the services provided under these Terms. Confidential information may not be disclosed to third parties except where required by law or where necessary to perform services related to the platform.
This confidentiality obligation survives termination of services.
22. Platform Intellectual Property
All software, systems, automation frameworks, artificial intelligence tools, platform interfaces, documentation, training materials, branding, and proprietary technology provided through the platform remain the intellectual property of WayPoints Solutions™ or its licensors.
Access to the platform grants the client a limited, non-exclusive, non-transferable, revocable license to use the services during the active subscription period solely for lawful business purposes in accordance with these Terms.
No ownership rights to the platform, software, infrastructure, automation systems, or underlying technology are transferred to the client. Clients may not copy, modify, distribute, sublicense, reverse engineer, attempt to extract source code, create derivative works, or otherwise attempt to recreate any portion of the platform or services without prior written permission.
All rights not expressly granted under these Terms are reserved by WayPoints Solutions™.
21. Account Suspension and Enforcement
WayPoints Solutions™ reserves the right to suspend, restrict, or terminate access to the platform or any specific services if account activity is suspected to violate these Terms, telecommunications regulations, payment processor policies, carrier requirements, infrastructure provider policies, or applicable laws.
Suspension may occur without prior notice when necessary to protect platform security, messaging infrastructure integrity, regulatory compliance, payment processor relationships, telecommunications carrier relationships, or third-party infrastructure providers.
Accounts suspended for compliance review, abuse investigation, billing issues, or security concerns may remain restricted until the issue is resolved. Suspension of services does not waive the client’s responsibility for subscription fees, usage-based charges, or other outstanding balances accrued under the account.
22. Indemnification
You agree to defend, indemnify, and hold harmless WayPoints Solutions™, its owners, officers, employees, contractors, affiliates, service providers, infrastructure partners, telecommunications providers, and payment processors from and against any claims, damages, liabilities, losses, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:
• your use of the platform or services
• communications, messaging campaigns, marketing content, or automation activity conducted through your account
• violations of telecommunications regulations, privacy laws, consumer protection laws, or anti-spam laws
• violations of payment processor policies or telecommunications carrier policies
• infringement of intellectual property rights
• misuse of messaging services, artificial intelligence tools, telephony services, or automation features
This indemnification obligation survives termination or expiration of services.
23. Force Majeure
WayPoints Solutions™ shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control. Such events may include, but are not limited to, acts of God, natural disasters, telecommunications outages, internet infrastructure failures, cyberattacks, labor disputes, governmental actions, power failures, pandemics, or failures of third-party infrastructure providers, telecommunications carriers, hosting providers, domain registrars, or payment processors.
Service interruptions caused by such events do not constitute a breach of these Terms and do not entitle users to refunds, credits, or cancellation of contractual commitments.
24. Modifications to Services
WayPoints Solutions™ reserves the right to modify, update, improve, replace, suspend, or discontinue any feature, functionality, integration, automation capability, or component of the platform at any time.
Platform services rely on third-party infrastructure providers, telecommunications carriers, messaging networks, artificial intelligence providers, hosting services, and other technology vendors. Changes made by such providers may affect platform functionality, integrations, pricing, or service availability.
Continued use of the platform after modifications to services constitutes acceptance of such changes.
WayPoints Solutions™ may also adjust pricing for subscription plans or usage-based services from time to time. Updated pricing will apply to future billing cycles upon notice provided via the platform, email communication, or published updates to pricing information.
25. Assignment
Clients may not assign, transfer, or delegate their rights or obligations under these Terms without prior written consent from WayPoints Solutions™.
WayPoints Solutions™ may assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition, corporate restructuring, sale of assets, or transfer of the platform or business operations without prior notice to clients.
These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
26. Entire Agreement
These Terms and Conditions, together with the Privacy Policy and any applicable service agreements, order forms, or subscription agreements, constitute the entire agreement between the client and WayPoints Solutions™ regarding the use of the platform and services.
These Terms supersede all prior agreements, communications, representations, or understandings, whether written or oral, relating to the services provided by WayPoints Solutions™.
If any provision of these Terms is determined to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.
27. Contact
Questions about these Terms and Conditions can be sent to:
WayPoints Solutions™
301 Jacks Run Rd
Pittsburgh, PA 15202-1101
If you have any questions regarding privacy, please read our Privacy Policy.